Shipping & Returns

Returns

All returns must be returned within
30 days. Returns require authorization before finalizing the order and can be charged up to 20% of restocking fee's. Returns must we unworn and with original tags to

8737 Alondra Blvd Paramount, CA 90723

For any questions regarding returns please call
(562)450-5002

 
Cancel Order

To cancel orders placed with ElGeneralBoots.com, please contact us by email to 2sales@elgeneral.net Cancellation requests must be made on the same day of the order. Cancellations require authorization before finalizing the order and can be charged up to 20% of the value of the goods canceled by handling. Confirmed cancellations will be reflected in the "Order Status" section of "state" after they have been approved.


 

Return Policy

Returns are accepted with our authorization only. Please email us at 2sales@elgeneral.net first. These are only accepted within 30 days of receipt of goods. All shipping charges for returns are paid by the buyer. Only give store credit, after receipt of goods in the exact conditions in which they were sent. He refused, unclaimed orders, can not be delivered or returned goods due to customer error, is subject to the replacement rate of 20%, plus all transport costs. No exchange or refund in special and items on liquidation.

 

Shipping

The processing time for domestic orders is 3 to 5 business days. After that, delivery time within the US is 2-6 days. Each order will include a tracking # to track your order at any time via email. We are not resposible for any shipping deliveries that may be affected by natural occurrences.
 

Credit Card Users

You must be sure to give us your shipping address if different from the billing address of your credit card.